Financials
- Chargeback Dispute Process
- Payout Schedule
- Reading your Monthly Summary Statement PDF
- Reading your Daily Bank Transfer Statement in CSV Format
- Reading your Monthly Ledger Statement in CSV Format
- What is the difference between settled balance and unsettled balance?
- Chargeback Liability Overview
- Winning a Chargeback Dispute: Documentation Guidelines
- Retrieval Requests
- Pre-Authorization
- Fees & Fraud Coverage on Virtual Terminal Orders
- What are the virtual terminal fees?
- How do I charge a card manually?
- How long does it take for a refund to process?
- Payment Capture
- Payment Authorization
- How long is Bolt's Authorization Window?
- View Failed Authorizations
- Authorization Failure Codes
- Declined Refunds and Failed Refund Authorizations
- How can I refund a VISA gift card that doesn't exist anymore?
- A customer used a different checkout gateway, their order is not showing in Bolt
- Is there a minimum transaction amount?
- What credit card can I use for testing?
- How do I change my bank account information?
- Modify your Billing Descriptor
- What is the Order Reference?
- Does Bolt Support POS or Physical Card Swipes?