Submit a request
What are the hours of Bolt's Risk Review Team?
What information provided by Bolt is confidential?
Why the need for secrecy?
What should I do if a customer is asking why their transaction was declined?
Fraud Review Process
Force Approve an Order
How does Bolt Address Verification work?
Rejection Override Window
Bolt approved, but the cardholder claims the order is fraudulent
Chargeback Liability Overview
Chargeback Dispute Process
Winning a Chargeback Dispute: Documentation Guidelines