Merchants that do not use Bolt Payments as their processor are considered gateway merchants. Chargeback reimbursements are handled differently for gateway merchants depending on their setup.
Unsure what Bolt is liable for? See Bolt’s liability requirements for chargebacks.
Most gateway setups require Bolt to have limited access to your payment processor portal. To grant such permissions, see our Chargeback Representation policy.
Gateways
-
Braintree: Reimbursements are deducted from your monthly Bolt invoice once the chargeback reaches a
lost,accepted, orexpiredstate. -
Stripe: Reimbursements are issued directly into your Stripe account and are initiated immediately upon receiving a Bolt-liable chargeback.
Invoice Example
The following example is an invoice for a gateway merchant using Braintree as their processor. The Fraud Disputed Chargeback line item is deducted from the total Bolt Platform Fee for that given month.
