As a merchant, you can provide shoppers with SMS updates that point to your store's branded order tracking page. Order tracking pages add a layer of visibility for the consumer and reduce your number of support tickets related to orders en-route.
Highlights:
- Supports international phone numbers
- Shoppers can opt-out by texting "STOP"
How SMS Order Tracking Works
1. Shopper Opts-In to SMS Messages
Shoppers must enable the SMS notification checkbox during checkout to receive notifications on their order.
2. Shopper Receives SMS Order Events
The following table depicts all of the events that trigger an SMS update to your shopper for their order. Notice that each message includes a link to your branded order tracking page.
|
Event |
Example SMS |
|
Order Placed |
Thank you for ordering from Store Name! You have opted in to receive delivery notifications about your order. Reply PAUSE anytime to opt out. View details at bit.ly/8vwnqow Questions? Contact support@storename.com (Order ID: 12345) |
|
Shipped |
Your order from Store Name is on its way! Estimated arrival Mon, April 2rd. Track at bit.ly/8vwnqow |
|
Out for Delivery |
Your order from Store Name is out for delivery today! Track at bit.ly/8vwnqow |
|
Delivered |
Your order from Store Name has been delivered! From FedEx: “Delivered (Left at garage. Signature Service not requested.)” View details at bit.ly/8vwnqow Questions? Contact support@storename.com (Order ID: 12345) |