As a merchant, you can add custom notices to your shopper's checkout experience. Custom notices allow merchants to keep shoppers informed of important information.
Custom Notices Support:
- Using plain text and links
- Defining notice types (shipping, order, and payment)
- Adding up to one notice per each checkout stage
How to Add Custom Notices
Contact your Customer Success Manager to set up custom notices.
The following items can be customized:
- Text: Supports up to 150 characters and HTML (URLS)
- Notice Type: Supports shipping, order, and payment notice types
The following examples include a shipping notice and payment notice:
There are three types of notices: shipping, order, and payment. The type determines the checkout step during which the notice will be shown. You can use up to one of each type of notice.
- Shipping Notice: Provides information about shipping; appears during the Delivery step
- Order Notice: Provides information about ordering; appears during the final step of checkout (Payment or Summary)
- Payment Notice: Provides information about payment, often used to build trust with the shopper. The Payment notice location is dependent on:
- The type of checkout used
- Whether or not an Order notice present
A shopper's interaction with custom notices varies depending upon their type of checkout experience. The following section outlines how the different flows will appear.
- Shipping Notice: Displayed on Delivery step
- Order Notice: Displayed on Payment step
If there is no order notice, a payment notice acts as a default notice and is shown instead.
- Order Notice: Displayed on Summary step
- Payment Notice: Displayed when a shopper adds a new card
If there is no order notice, the shopping notice is shown instead.
Points to consider when designing a notice:
- There is a limit of one notice per step, but the same notice can be used in multiple steps.
- Logged-in Bolt customers will go directly to the final step, Summary.
- Notices are not dynamic or responsive to customer inputs.
- Bolt-generated notices, such as correction of a customer’s address, automatically override custom merchant notices. This prevents the merchant’s notice from being displayed.