When processing a refund with an active Bolt integration, please avoid clicking any button that says Offline Refund instead use only buttons that say Refund.
If you click Credit Memo from the first screen you will be presented with the following message.
Click the Go to Invoices button if you wish to create a synced credit memo.
Use these steps to correctly issue a credit memo that syncs with Bolt:
Click Invoices. Do not click Credit Memo.
If you are seeing the screen below you have clicked the wrong button, return to Step 1.
Click on the line item to open the invoice. Do not click Credit Memo from this screen.
When the invoice opens you can now click the Credit Memo button.
Click Refund, do not click Offline Refund.