Follow

Notifications, Emails and SMS

Bolt communicates with customers and merchants through various email and SMS notifications. Listed below is a composite of the types of notifications Bolt provides.

The notifications available are:

Standard Checkout Notifications

These notifications are sent to customers with updates on their order. 

Name

Default Status

Method

Enabled By

Order Confirmation

Off

Email and SMS

Bolt

Order Rejected

Off

Email and SMS

Bolt

Order Refunded

Off

Email and SMS

Bolt

Standard Checkout Notifications

Note  Customers can opt out of SMS notifications from Bolt by responding ‘STOP’ to the text message. This is a Twilio filter that prevents future messages from the phone number they texted.

Note  Merchants may resend an Order Confirmation if they have opted to have Bolt activate Standard Checkout Notifications.

Subscription Notifications

These notifications are sent to customers to verify different events that may occur with their subscription.

Name

Default Status

Method

Enabled By

Subscription Confirmation

Off

Email and SMS

Bolt

Subscription Reminder

Off

Email and SMS

Bolt

Subscription Cancellation

Off

Email and SMS

Bolt

Subscription Notifications

Abandoned Cart Emails

Bolt gives merchants the option to send customer Abandoned Cart emails prompting the customer to complete checkout. These emails can be sent after four hours and after 24 hours.

Name

Default Status

Method

Enabled By

4 Hour

Off

Email

Merchant

24 Hour

Off

Email

Merchant

Abandoned Cart Notifications

Transaction Notifications

Merchants receive emails with the order ID, transaction information and a link to the order on the Merchant Dashboard for the following events:

  • Refund — Triggers when an order is refunded.
  • Cancel — Triggers when an order is canceled  directly or due to an auth expiration.
  •  Recently Rejected(Reversible Rejections) — Triggers when an order is in the recently rejected state. Plus, the merchant gets a timeline for how long they have to accept the transaction if they wish to do so (otherwise, the order will be rejected).
  • Upcoming Auth Expiration — Triggers 24 hours before a transaction will be automatically voided due to auth expiration (only for non-rejected transactions).
  • Auth Expiration — Triggers when an auth expires.
  • Failed Webhook — Triggers when a webhook fails.
  • Chargeback Notifications — Triggers with any chargeback event.

 

Name

Default Status

Method

Enabled By

Refund

Off

Email

Merchant

Cancel

Off

Email

Merchant

Reversible Rejections

Off

Email

Merchant

Upcoming Auth Expiration Off Email Merchant
Failed Webhook On Email Merchant
Chargeback Notifications On Email Merchant

Transaction Notifications

Merchants may be tempted to enable all notifications. However, some notifications will be particularly noisy because recipients will receive many emails a day. It is advisable to only enable notifications you are certain are desirable to receive. However, it doesn’t hurt to try out a notification since it can always be disabled.

In some cases you may want to send specific notifications to a particular email address.

To set up this type of notification:

  1. Invite that email to your Bolt Merchant Dashboard. If needed, you can give the account the most limited permissions.
  2. Set the notifications you want that email to receive.
  3. Accept the invite sent to that email.

Webhook Notifications

Webhooks are the way Bolt Checkout and other components communicate with a merchant’s cart, store and Enterprise resource planning (ERP). Webhook notifications always appear in the Bolt Merchant Dashboard. Bolt provides an option for failed webhook notifications to be sent via email as well. Webhook notifications are set within the user profiles.

Chargeback Notifications

Merchants will receive an email notification of a non-fraud chargeback, it will come from merchantsupport@bolt.com. In the email, the merchant will be asked to send their disputes to merchantsupport@bolt.com. Additionally, rather than seeing the list of documents required directly, the merchant will see this link for more information. 

Chargeback notifications are set within the user profiles.

Additional Email Notifications

In addition to the initial email, merchants will receive the following additional notifications about non-fraud chargebacks:

  • Chargeback won.
  • Chargeback lost.

Settlement Notifications 

Merchants receive emails with aggregated event details:

  • Daily Settlement Email — Triggers daily when a settlement is completed and includes a link to the Merchant Dashboard where you can download the settlement info via CSV.
  • Monthly Statement Email — Triggers monthly with a link to the statements tab on the Merchant Dashboard, where you can download PDF or .csv statement files.

Name

Default Status

Method

Enabled By

Daily Settlement

Off

Email

Merchant

Monthly Statement

On

Email

Merchant

Settlement Notifications

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments