Bolt communicates with customers and merchants through various email and SMS notifications. Listed below is a composite of the types of notifications Bolt provides.
The notifications available are:
- Standard Checkout Notifications
- Subscription Notifications
- Abandoned Cart Emails
- Transaction Notifications
- Settlement Notifications
Standard Checkout Notifications
These notifications are sent to customers with updates on their orders.
|
Name |
Default Status |
Method |
Enabled By |
|
Order Confirmation |
Off |
Email and SMS |
Merchant |
|
Order Rejected |
Off |
Email and SMS |
Merchant |
|
Order Refunded |
Off |
Email and SMS |
Merchant |
Standard Checkout Notifications
Note — Customers can opt-out of SMS notifications from Bolt by responding ‘STOP’ to the text message. This is a Twilio filter that prevents future messages from the phone number they texted.
Note — Merchants may resend an Order Confirmation if they have activated notifications via Shopper Notification Settings.
Subscription Notifications
These notifications are sent to customers to verify different events that may occur with their subscription.
|
Name |
Default Status |
Method |
Enabled By |
|
Subscription Confirmation |
Off |
Email and SMS |
Bolt |
|
Subscription Reminder |
Off |
Email and SMS |
Bolt |
|
Subscription Cancellation |
Off |
Email and SMS |
Bolt |
Subscription Notifications
Abandoned Cart Emails
Bolt gives merchants the option to send customer Abandoned Cart emails prompting the customer to complete checkout. These emails can be sent after four hours and after 24 hours.
|
Name |
Default Status |
Method |
Enabled By |
|
4 Hour |
Off |
|
Merchant |
|
24 Hour |
Off |
|
Merchant |
Abandoned Cart Notifications
Transaction Notifications
Merchants receive emails with the order ID, transaction information and a link to the order on the Merchant Dashboard for the following events:
- Refund — Triggers when an order is refunded.
- Cancel (Void) — Triggers when an order is canceled directly or due to an auth expiration.
- Recently Rejected(Reversible Rejections) — Triggers when an order is in the recently rejected state. Plus, the merchant gets a timeline for how long they have to accept the transaction if they wish to do so (otherwise, the order will be rejected).
- Upcoming Auth Expiration — Triggers 24 hours before a transaction will be automatically voided due to auth expiration (only for non-rejected transactions).
- Auth Expiration — Triggers when an auth expires.
- Failed Webhook — Triggers when a webhook fails.
- Chargeback Notifications — Triggers with any chargeback event.
|
Name |
Default Status |
Method |
Enabled By |
|
Refund |
Off |
|
Merchant |
|
Cancel (Void) |
Off |
|
Merchant |
|
Reversible Rejections |
Off |
|
Merchant |
| Upcoming Auth Expiration | Off | Merchant | |
| Failed Webhook | On | Merchant | |
| Chargeback Notifications | On | Merchant |
Transaction Notifications
Merchants may be tempted to enable all notifications. However, some notifications will be particularly noisy because recipients will receive many emails a day. It is advisable to only enable notifications you are certain are desirable to receive. However, it doesn’t hurt to try out a notification since it can always be disabled.
In some cases, you may want to send specific notifications to a particular email address.
To set up this type of notification:
- Invite that email to your Bolt Merchant Dashboard. If needed, you can give the account the most limited permissions.
- Set the notifications you want that email to receive.
- Accept the invite sent to that email.
Webhook Notifications
Webhooks are the way Bolt Checkout and other components communicate with a merchant’s cart, store and enterprise resource planning(ERP). Webhook notifications always appear in the Bolt Merchant Dashboard. Bolt provides an option for failed webhook notifications to be sent via email as well. Webhook notifications are set within the user profiles. These notifications carry information that is vital to merchants. It is critical that an agent of the merchant receive these notifications so that the merchant can make corrections immediately.
Chargeback Notifications
Merchants will receive email notification of a Merchant-liable chargeback, it will come from merchantsupport@bolt.com. In the email, the merchant will be asked to send their disputes to merchantsupport@bolt.com. Additionally, the merchant will see this link for more information. Chargeback notifications are set within the user profiles.
Additional Email Notifications
In addition to the initial email, merchants will receive the following additional notifications about merchant-liable chargebacks:
- Chargeback won.
- Chargeback lost.
Settlement Notifications
Settlements occur on a daily and monthly basis. For each settlement, merchants will receive settlement emails with aggregated event details.
The emails received will be:
- Daily Settlement Email — Triggers daily when a settlement is completed and includes a link to the Merchant Dashboard where you can download the settlement info via CSV.
- Monthly Statement Email — Triggers monthly with a link to the statements tab on the Merchant Dashboard, where you can download PDF or .csv statement files.
|
Name |
Default Status |
Method |
Enabled By |
|
Daily Settlement |
Off |
|
Merchant |
|
Monthly Statement |
On |
|
Merchant |
Settlement Notifications
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