Merchants can use location-based shipping restrictions in their Bolt Checkout. This assists merchants that cannot ship their products to specific states or countries.
- Enabling Location Based Shipping Restrictions
- United States Restrictions
- International Restrictions
- P.O. Box Restrictions
When a customer attempts to ship to a restricted location, they will receive an error message. The error message informs the customer that 'Delivery is not available for this order.' The error will appear after the customer enters their shipping address.
Enabling Location Based Shipping Restrictions
Merchants can set up location restrictions by using the Bolt Merchant Dashboard. In order for a user to set location restrictions they must be an Administrator on the dashboard.
To access location restrictions:
- Open your Bolt Merchant Dashboard.
- Navigate to the Settings tab and select Checkout.
- Scroll down to Shipping Settings.
The following sections are available:
- Shipment options in the United States
- Shipment options outside of the United States
- Allow shipment to P.O. Boxes
You can change any of these settings by clicking on Edit. Use the drop-down list in each dialog box to select an option.
United States Restrictions
Even when shipping only within the United States, you may need to block shipments to some locations. These limitations are often do to the merchandise being shipped. For example, some items, like large lithium batteries, cannot go by air, and some items, like alcohol, are restricted by some states.
The shipment options in the United States are:
- Allow all states, territories, and military post offices.
- All states and territories (don’t allow military post offices).
- All states (don’t allow territories or military post offices).
- All continental states (don’t allow territories, military post offices, Alaska, or Hawaii)
- Allow certain states, territories, or military post offices. If you choose this option, you also must select the locations that apply.
- No states, territories, or military post offices.
You may need to block shipments to some or all international locations. The two primary reasons to block international shipping are cost and legal limitations. It can be cost prohibitive to ship to certain locations, or to ship certain types of merchandise appropriately. For example, some nations apply prohibitive import taxes, and some perishable items need expedited air shipment. Legal limitations are determined by the merchandise being shipped. For example, some technological items are restricted for export, and some items, like alcohol, are illegal in some countries.
The shipment options outside of the United States are:
- Allow all countries.
- Allow certain countries. If you choose this option, you also must select the locations that apply.
- Allow only shipping to the United States.
P.O. Box Restrictions
Occasionally there are circumstances which require a merchant to disallow shipping to P.O. Boxes. These include lack of address verification, shipping method limitations, or other limiting parameters. Bolt provides the ability to disable shipping to P.O. Boxes.
You will have the following options for Allow shipment to P.O. Boxes:
Click on the Enable/Disable button to turn P.O Box shipping restrictions on or off.
P.O. Box Filter
Bolt's P.O. Box filter relies on Lob or Avalara, depending upon which one is activated for the merchant. If the merchant doesn’t ship to P.O. boxes, and Lob/Avalara tells us the address is a P.O. box we will block the order.