Different gateways (Check, Stripe) use unique terminology to define their order statuses. It is important to be aware of this when setting up webhooks that listen for initial order events.
How to Sync Gateway Statuses with BigCommerce
ShipStation imports ordered marked "Manual Verification Required" and updates their status to "Awaiting Shipment" by default. This bypasses Bolt's fraud process and can result in shipping orders that have been rejected.
Reach out to ShipStation support and request that orders imported with a "Manual Verification Required" designator are updated to one of the following statuses:
- Check: Awaiting Payment
- Stripe: Awaiting Fulfillment