What is the rejection override window?
When an order is rejected during Bolt's fraud approval process, the order is moved into a recently rejected state, before eventually being moved into a permanently rejected state. While an order is in a "recently rejected" state, you as the merchant have the ability to force-approve the order, overriding Bolt's rejection decision. Once the order moves to permanently rejected, you can no longer override the rejection.
Rejected orders remain in the recently rejected state for a length of time called the "rejection override window." By default, the rejection override window is 96 hours (four days). However, the window can be adjusted to be any length of time between 0 and 96 hours.
How can I change my rejection override window?
To change your rejection override window, please contact your Merchant Success Manager.
Will microauthorization be impacted If my rejection override window is less than 48 hours?
No, micro-authorization is unaffected by your rejection override window. If your rejection override window is less than 48 hours and a micro-authorization is issued, the microauthorization will ignore the override window and remain available to complete for the full 48 hours.
What factors should I consider when determining my rejection override window?
The factors determining the decision for the appropriate length for the rejection override window vary widely from merchant to merchant. The decision is often dependent upon unique business needs. However, you will find below a few common considerations for determining an appropriate length:
- Do you tend to build highly personal relationships with your customers before they buy (i.e. in-person meetings, multiple phone calls)? If so, then you may be more likely to have knowledge about the customer that increases your likelihood of force-approval, and therefore increases the value of a longer rejection override window.
- Do your customers often compete for your inventory? If so, you won't want to keep inventory on hold for a potential fraudster that someone else would quickly buy out if the inventory was available. In such cases, you'll want a shorter rejection override window.