What is the rejection override window?
When an order is rejected during Bolt's fraud approval process, the order is moved into a "recently rejected" state before eventually moving into a "permanently rejected" state. While an order is in a "recently rejected" state, you as the merchant have the ability to force-approve the order, overriding Bolt's rejection decision. Once the order moves to "permanently rejected," you no longer have the opportunity to override the rejection.
Rejected orders remain in the "recently rejected" state for a length of time called the "rejection override window." By default, the rejection override window is 96 hours (four days). However, the window can be adjusted to be any length of time between 0 and 96 hours.
How can I change my rejection override window?
To change your rejection override window, please reach out to your Merchant Success Manager.
If my rejection override window is less than 48 hours, how will microauthorization be impacted?
Micro-authorization is unaffected by your rejection override window. If your rejection override window is less than 48 hours and a micro-authorization is issued, the microauthorization will ignore the override window and remain available to complete for the full 48 hours.
What should I consider when determining my rejection override window?
The decision around rejection override window length varies significantly from merchant to merchant, and is often dependent on unique business needs. However, please find below a few common considerations for determining an appropriate length:
- Do you tend to build highly personal relationships with your customers before they buy (i.e. in-person meetings, multiple phone calls)? If so, then you may be more likely to have knowledge about the customer that increases your likelihood of force-approval, and therefore increases the value of a longer rejection override window.
- Do your customers often compete for your inventory? If so, you won't want to keep inventory on hold for a potential fraudster that someone else would quickly buy out if the inventory was available. In such cases, you'll want a shorter rejection override window.