What is force-approval?
Force Approval is the action of overriding Bolt's fraud decision and approving an order despite the fact that Bolt rejected it as fraud. If an order is force-approved, Bolt will not cover any fraudulent chargebacks incurred on the order.
How long do I have to force-approve an order after Bolt issues a rejection?
An order can be force approved so long as the order status is "recently rejected." By default, orders stay in a "recently rejected" state for four days (96 hours) before they are permanently rejected. However, depending on your business needs, you may want orders to stay in a "recently rejected" state for a shorter period of time. For more information, please visit this page about the rejection override window.
Under what circumstances should I force-approve an order?
Generally speaking, we do not recommend force-approving orders. Bolt's fraud detection is highly sophisticated and collects numerous data points on each order to determine whether the activity is fraudulent; additionally, part of the reason you've purchased our product is so that you don't have to worry about reviewing orders.
However, force approval might be appropriate in the event that you've had close personal contact with the customer who was rejected (for example, an in-person visit) and feel entirely confident that the order is legitimate. Otherwise, we recommend keeping the order in a rejected state.
How do I force-approve an order?
To force approve an order:
1. Log into your Merchant Dashboard at https://merchant.bolt.com/.
2. Click the "Transactions" tab at the top of the screen.
3. Use the search bar to find the transaction that you are looking to force-approve. You can search on customer name, order number, Bolt transaction ID, or customer email.
4. Once you have found the transaction in the list, click on the transaction to open the transaction details. Note that only transactions with a status of "Recently Rejected" can be force-approved.
5. Click the "Force Approve" button at the top of the page.
6. When asked to confirm your force-approval, confirm it.