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How does Bolt Address Verification work?

Bolt checkout includes address verification to ensure that your customers enter a correct shipping address, reducing support overhead and minimizing shipping mistakes.

With address verification, when a customer enters an unrecognized shipping address, Bolt highlights the shipping address field and asks the customer to confirm, per the screenshot below.

A customer may still confirm an address that has been flagged as unrecognized, which reduces friction and enables you to fulfill orders for customers whose addresses may not be available in common databases.

This feature is available with all shopping cart plugins.

Please note that address verification currently only applies to US addresses. If a country other than the US is selected, Bolt checkout will not perform address verification.

 

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Address verification also detects whether customers have properly entered information about their apartment or unit. For example, if a customer enters an apartment building into the street address field but does add their unit into the "Apartment, building, floor" field, Bolt will automatically open the "Apartment, building, floor" field and ask them to input their unit. Similarly, Bolt detects if the unit entered is a unit that exists in the building, and notifies the customer if the unit does not exist.

If you'd like to opt out of this feature, please contact Merchant Support.

 

 

 

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