Orders that Bolt's risk engine does not automatically approve undergo a manual review process performed by Bolt's Risk Team. Bolt is committed to completing manual review within one business hour of purchase, 7 days per week, 365 days per year.
Business hours for the Risk Team are:
- 6am - 5pm Pacific Standard Time(PST)
- 9am - 8pm Eastern Standard Time(EST)
- 4pm - 1am Greenwich Mean Time(GMT)
If a transaction is flagged for review outside of business hours, the transaction will be reviewed the following morning.