Bolt's fraud decision engine approves over 90% of orders automatically. All orders that aren't automatically approved go through a manual review and are approved or rejected within one business hour. These reviews are performed by the Risk Team.
Business hours for the Risk Team, 7 days a week, 365 days a year, are:
- 6am - 5pm Pacific Standard Time(PST)
- 9am - 8pm Eastern Standard Time(EST)
- 4pm - 1am Greenwich Mean Time(GMT)
If a transaction is flagged for review outside of business hours, the transaction will be reviewed the following morning.