If you believe that the customer is the legitimate cardholder, please have the customer email Bolt Support directly. We would be happy to speak with them and verify their information so that their future transactions can be successfully processed.
Articles in this section
- Transaction Investigation Guide
- Bolt Checkout Walkthrough
- Payment-Only Checkout
- Product Page Checkout
- Digital Goods Checkout
- What are the hours of Bolt's Risk Review Team?
- Customer did not receive an order confirmation
- What should I do if a customer is asking why their transaction was declined?
- Bolt approved, but the cardholder claims the order is fraudulent