Shopper Question

If you’re a shopper and you need assistance with an order or your Bolt Account, contact our support team for help.

Contact Support

Merchant Request

If you need help resolving a non-urgent issue, contact our support team for help.

Contact Support

Urgent Merchant Issue

If you need help resolving an urgent technical issue, for example an issue that is blocking checkout, report this issue for help from a Bolt support engineer.

Contact Support

Chargeback Support

If you need to respond to a chargeback or have questions about the chargeback process, contact our risk team for help.

Contact Risk Team

Order Reviews

If you want one of your orders re-reviewed, have a question about fraud, or an order shipment address change, contact our risk team for help.

Contact Risk Team